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Terms.

Bookings
A deposit of 50% of the total fee is required to confirm your booking. Payment of the deposit indicates acceptance of the Terms and Conditions specified. The balance of payment is due 2 weeks prior to arrival. The balance of payment will be charged to your credit card 2 weeks prior to your arrival. Full payment is required to confirm bookings made less than 4 weeks prior to arrival. Please note, we do not take AMEX. Payment may be made by credit card or by electronic transfer. Your credit card statement will show Apartment 401 as the merchant. Electronic transfers should be made to Westpac BSB 033120 A/C No: 247797. Please use your family name for the transaction description.

Cancellation policy
Standard industry cancellation fees apply as follows: Cancellations notified 30-60 days prior to arrival incur a 15% cancellation fee. Cancellations notified 14-30 days prior to arrival forfeit the full deposit of 50% of the total tarrif unless the property is re-rented. Cancellations notified 14 days or less prior to arrival will forfeit 100% of the total tariff

Terms and Conditions
The number of guests staying at the property must not exceed 2. The apartment is not suitable for children. Strictly N0 pets, NO parties, NO smoking allowed. As this is a residential apartment complex, guests are required to be considerate of other tenants.

Check In and Check Out
Check In time is from 1-7pm on day of arrival and Check Out is strictly 10 am. A late checkout fee of half the daily rate is charged. We endeavour to cater for your arrival and departure times wherever possible, however outside the normal check in and check out times this can only be confirmed at the last minute as it is dependent on other bookings at the time. In order to guarantee an early arrival (prior to 1 pm) it may be necessary to reserve and pay for the preceding night.

Breakages, losses and cleaning
You are responsible for leaving the property in the state in which you found it on arrival. A fee of $150 will be charged if additional cleaning is required. All breakages or losses must be reported immediately to us. The cost of making good any damage or loss to the property (other than normal wear and tear), or its contents, will be charged for using the credit card provided.

Charge for failure to return keys - $250 per set.

Disclaimer
The owners of the property are not liable for loss to you of any personal belongings while you are in the property. You are strongly advised to arrange comprehensive travel insurance to include cancellation insurance and personal belongings since these items are not covered by the owners' insurance. The owners shall not be liable to the client: * for any temporary defect or stoppage in the supply of public services to the property for reasons beyond our control. * for any loss, damage or injury which is the result of adverse weather conditions, riot, strikes, or other matters beyond our control.

Limitation of Liability
The liability of the owners shall be limited to the amount of any rentals and deposits paid. In no event shall the owners be liable for consequential damages.

Complaints
Please do not wait until you depart if you have any concerns. We prefer that you phone us immediately so that any such matters can be quickly resolved. Phone 94288104 or 0412068855
Apartment 401.
Majorca Building, 258 Flinders Lane, Melbourne , Australia
Telephone: 0412068855
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